At Tracey Road Equipment, customer service is our top priority! Here is what some of our satisfied customers have to say.
"I would like to tell Kevin Williamson and Dave klock thank you for the service they provided for me and R.B. Humphrey's on a Sunday morning from 6:45 AM to almost 9:00 AM. They meet me at the Syracuse facility to help me find a part for a truck that had lost an alternator belt. After looking up almost every belt # we could possibly think of to go onto that unit they were able to help me resolve the issue. The effort they had made to take care of our company says a lot about them not only personally but professionally also. Thank you is not enough for what they did but it is all I can do at this moment
"Tracey Road Equipment's Parts Department got us out of a jam at about 10:30pm last night in the middle of a blizzard by making usa new hydraulic hose. Tracey's was the only place open that late when everyone else was closed - and they were able to make the hose we needed right then and there. Because of Tracey's tremendous help, I had my truck back on the road plowing an hour later."
"Chris, our parts salesman, did a great job organizing, following up, and communicating on these February 2014 quotes, as there were a lot of parts that he had to get together for this repair.
His extra effort made it easier for me to get the estimate together - and I greatly appreciate that. It will also help the parts ordering process that will begin in a few days once I have the insurance company's approval.
Overall, your Parts Department continues to do a really good job for us – as we've discussed in the past, our productivity depends on the people that supply our parts.
Thank you to Chris and to the entire Parts Department at Tracey’s that help us."
"After the recent Hurricane Sandy, we needed a Kobelco excavator with a LaBounty grapple to help with our clean-up efforts. It was a Sunday afternoon and I knew that the Tracey Road Equipment offices in Syracuse were closed, but I was desperate to get this equipment and contacted Scott Collins, VP of Sales. I had a Low Boy trailer in the area and was hoping that the team at Tracey's could help us out. Scott contacted Tracey's Rental Manager, Buddy Kennedy, and explained the situation. Buddy dropped everything and left his Sunday football party and drove to Tracey to meet up with our driver. Within an hour of contacting Scott we had the excavator loaded up and on it's way down to Staten Island. This is why I contacted Tracey Road Equipment in a time of need; they are focused on taking care of their customers 24/7 no matter what."
"I have used Tracey Road Equipment since our company's inception in 1998. With a new company, it was our intent to set-up with a local company that would respect our desire to grow at a structured pace, as well aid us with service and new equipment.
Over the years, they have proven that the "little guy" matters and have taken the necessary risks that a new company can produce with establishing credit while starting up. As well as the financial assistance, the education on how to run and maintain our equipment was priceless.
The support of our salesman Scott Thayer has been an intracal part of our growth. He has become a true asset to our business. We knew we could count on him when, in our second year, we had a machine down that would not start during a snow storm. At three in the morning, we were out of options. We made a call to Scott expecting his answering machine but, to our surprise, he answered. Needless to say, he was on-site within thirty minutes and, with his knowledge of our machines, we were back up and running in 15 minutes.
I have explored other companies to keep Tracey's "honest" and have found none comparable. We will continue to grow our company with the reliable and knowledgeable staff and support of Tracey Road Equipment."
NOTE FROM TRACEY: Steve - Thanks for taking time out to let us know that we are a value to your business. We take great strides to assist our customers with their businesses, but please know that we value YOU as much as you do US. It's strong partnerships like this that keep Central New York moving forward. Thank you for your business.
"I was in a bind and needed a machine. Jesse with Tracey Road Equipment answered the phone and got me exactly what I needed. He was helpful and was accommodating to all of my needs. If I ever need anything that they offer, they will be first on my call list. Try them out - I can guarantee you will be satisfied."
NOTE FROM TRACEY: Clint - Firstly, thank you for your business! We are happy that we were able to fulfill your expectations and hope to do so again in the future. It makes this business a great one to be in when dealing with great customers like yourself and truly makes our job enjoyable. We hope that all your expectations have continued to be exceeded and please don't hesitate to contact us in the future.