Tracey Road is always looking for experienced Parts Counter Representatives to join our team!


Parts Counter Representative

The Parts Counterperson sells retail parts to all available customers, over the counter as well as on the phone.


  • Responsible for all functions relating to developing new parts, customer relationships, and strengthening the existing customer base.
  • Will use dealership equipment and resources safely and proficiently as well as sell additional parts and services by recognizing opportunities to up-sell.
  • Assist walk-in and phone-in customers in selecting required parts suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
  • Pull purchased parts from stock.
  • Maintain customer goodwill by greeting and acknowledging all customers, answering customer inquiries, pulling parts for customers, and following our prescribed cash, credit, and check processing procedures.
  • Assist outside sales representatives with their orders.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Be friendly professional and efficient when working with all customers, both on the phone and in person.
  • Provide the same high level of service to other dealership departments as is given to other customers.
  • Present the customer with the proper copy of invoices.
  • Keep current on new products and product updates.
  • Participate in all training programs that are made available.
  • Other duties as assigned


  • Previous parts and customer service experience would be ideal.
  • Ability to read and comprehend instructions and information.
  • One year of experience in an equipment and/or truck parts department.
  • Professional personal appearance.
  • Ability to work well with the public, sometimes with several customers at a time.

Join The Tracey Road Family

Tracey Road Equipment, Inc. is a leader in the industry; we are committed to providing outstanding customer service to all of our customers. TRE has invested in building and maintaining the finest facilities, representing quality products backed by an insightful sales team, developing an immense rental fleet, staffing a knowledgeable parts team, and sustaining well trained, committed service departments. Our service departments not only provide top notch service on diesel trucks and engines, we provide the same service on heavy construction equipment. TRE body and collision center provides the same high level of customer service.

If you are looking for a great place to work TRE offers that. We continuously strive to provide our employees with ongoing training programs, we welcome feedback from our employees on how we can improve our efforts, and incorporate a team environment. With nearly 255 employees working out of seven facilities spanning New York State, TRE offers numerous opportunities for qualified individuals. We offer a great benefits package to all full time employees; comprehensive medical, dental and vision plans, 401k plan, vacation and sick time and more! We strive for promotion from within our staff, and we foster a team approach to providing exemplary customer service.

Tracey Road Equipment is an affirmative action/Equal Opportunity Employer, including disabled and veterans.