Elite Support Open House

This years open house was a huge success!

Tracey Road Equipment would like to thank everyone who attended this year’s open house, it was great to see all of our valued customers.

This year’s event focused on Elite Support. In March of 2012 Daimler Trucks North America announced the launch of Elite Support, a collaborative program between Daimler Trucks North America and its truck dealers. The program focuses on improving the customer experience at Freightliner and Western Star branded dealerships. The new program provides quality assurance, rapid diagnostics, exceptional turnaround times and consistent communication, all provided by a highly trained staff.

Over the past 6 months, Tracey Road Equipment has taken on a huge transformation to achieve and maintain these new standards. In February of 2012, Tracey road Equipment became a certified Elite Support Dealer. This year’s open house focused on the Elite Support program and the changes Tracey Road Equipment has made to offer our customers exceptional service when they visit our locations.

Customers who attended had a chance to tour the Tracey Road Equipment facility. All of our products were on display and our equipment vendors were onsite to answer any questions customers had about any of the products that Tracey Road Equipment represents. Lunch was served and live music was provided by “Just Joe“. Seminars were held throughout the day including a Mock DOT inspection presented by Trooper Michael Scheibel that covered important rules and regulations trucking companies need to know.

Checkout The Open House Video!

Open House Photos

Compact Equipment Rodeo

This year’s open house also featured a compact equipment rodeo where customers had the chance to test they’re skills out on a timed course. Contestants started on the skid steer course with a New Holland Skid steer and had to navigate through a obstacale course without any penalties. They then moved on the the two Takeuchi excavator courses and had to complete various tasks without any penalties.

Here are this years results:

Elite Support Open House1st place – Chris Howlett (C.D. Howlett)

 2nd Place – Dan Courtney (Town Of Hartford)

 3rd Place – Jeff Taylor (Town Of Manlius)

Pre-Registered Grand Prize Winner

Open HousePre-registered attendees were entered for a chance to win tickets to see the Buffalo Bills take on the Tennessee Titans Sunday October 21, 2012. Tracey Road Equipment would like to congratulate this year’s grand prize winner Mike Rioux.

Tracey Road Equipment would also like to send a special thank you to a few of our valued customers who provided equipment and participated in this years event.

  • Gypsum Express – Provided Ryan Phelps Dirt Modified display.
  • Ciotti Enterprises – Provided Western Star 4700 rolloff for display.
  • Big Red Towing – Provided Western Star 4900 w/trailer for display.
  • United Auto Supply – Provided Western Star 4700 for display.
  • Town Of Clay – Provided Western Star plow truck for display.
  • Town Of Manlius – Provided Wetsern Star plow truck for display.
  • Town Of Lincklaen – Provided Western Star plow truck for display.
  • Oswego County – Provided Western Star tractor w/Etnyre Live bottom.

Thank you to everyone who attended this years event. We hope to see you again next year.


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