Your One-Stop Shop for Trucks and Heavy Equipment
Our mission and top priority is to be our customers’ best business partner by consistently providing quality products backed by superior service.
We will continuously strive to provide our employees with ongoing training programs, personnel empowerment, and incorporate a team building, proactive philosophy into our daily efforts.
At Tracey Road Equipment total customer satisfaction is our number one priority and can only be achieved through dedication and commitment to excellence. Anyone who comes in contact with our people, products, or services will receive a professional and timely response – the Tracey personal touch.
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TESTIMONIALS
“Tracey Road has a fantastic sales and service team that take very good care of us. We cannot have any down time with our trucks and Tracey Road realizes that and works diligently to schedule our trucks service to get them in and right back out on the road. Thank you Tracey Road Equipment for selling and servicing a great product.”
“The T.H. Kinsella company has relied on Tracey Road Equipment for many years as our business has grown. We have purchased an extensive fleet of trucks, trailers, and quarry equipment from Tracey Road. The vast product lines and professional sales, service, and parts people have supported the Kinsella brand and allowed us to provide quality products to our own customers. The fact that we are both locally owned and family-operated with strong ties to our community has made for a rewarding relationship. Tracey Road Equipment commitment to excellent service after the sale and large parts inventory allows us to concentrate on our core business with confidence.”
“We at S.M. Gallivan are grateful for Tracey Road Equipment. Their product lines and availability of equipment on demand have helped a great deal with SM Gallivan’s growth throughout New York State. We would like to thank Tracey Road and their family, their service and parts departments, and all of their employees. From ownership down through management, Scott Collins, everyone – each division supports us 200% at all times. Our relationship has grown due to the great service, product lines, and relationship, and we will continue this for years to come. We again are grateful to the whole Tracey organization.”
“The Tracey Road parts reps provide excellent customer service! They always have the parts we need. Their team goes above and beyond to get whatever we need, and on time.”
“We experienced a roll over to one of our tractors before the new year. I contacted Greg Beyer immediately about looking at our Western Star. Greg wasted no time and drove to Watertown to get the ball rolling with getting our tractor up and running. The truck experienced engine, frame, wet line, fifth wheel, and numerous other items that were damaged. Greg and his staff brought the truck to showroom condition. I personally drove the truck back to Watertown and was amazed on how it handled after a roll over accident. I commend Greg for his communication with me during a pandemic, and reaching out to multiple dealerships for parts to keep the project moving along. People like Greg will influence me on ordering more trucks from Tracey Road in the future. Consider your company fortunate to have proactive employees such as Greg, and the talented staff who work on the trucks in the body shop. Thank you very much for keeping us moving!”
“[TraceyRoad] kept me informed every step of the way. Communication is key to good customer service and Tracey exceeded my expectations. I was nervous about getting taken for granted or feeling like I was getting taken advantage of. Not an issue here. I was also nervous about getting competent technicians. Not a problem here either. My RV will never go back to an RV repair center, like Campingworld.”